Joondalup Districts Cricket Club
Dispute Resolution Policy
Objective:
The Joondalup Districts Cricket Club seeks to resolve issues, grievances and complaints in a prompt, impartial and fair manner.
Introduction:
If a member, player or parent has an issue with the administration of the Club, the selection of a player and/or team, any of its volunteers (including Coaches) or another member, it is in everyone’s best interests that a mechanism is in place to enable these issues to be addressed fairly, without prejudice and in a timely manner. The Joondalup Districts Cricket Club has adopted the following policy document for such matters. Internal disputes may be resolved through informal and formal procedures. Informal procedures are the most common avenue for managing individual grievances and disputes between people. However, if informal discussions do not provide a reasonable and/or satisfactory outcome, a formal procedure will be followed. This will involve a more detailed and thorough investigation. Both informal and formal procedures will be fair and non-discriminatory, and deal with grievances promptly.
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Procedure In the first instance, the person with a grievance should discuss it informally with the person directly involved in the matter. The Club hopes that the majority of issues would be resolved at this stage. |
Guidance Notes Informal discussions should resolve the vast majority of grievances. This should allow the individual or their family and Club to resolve the issue without the involvement of a formal process. The aim should be to resolve all grievances at the lowest relevant level. The person making the complaint approaches the designated member of the club as detailed below to deal with their grievance. The person receiving the complaint needs to obtain as much information as possible, evaluate the grievance/dispute and explore options for |
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Procedure If the matter is not satisfactorily resolved through stage 1 – informal complaint process -then you may raise the matter, in writing, with The President will endeavour to respond within seven days |
Guidance Notes The President is the acting supervisor over all Club members, committee members, coaches and volunteers. This response may take the form of a follow-up meeting with the family and any person(s) involved in the matter. If the grievance is to do with a coach(s) and/or team selection the process will be led by the Director of Cricket for matters relating to senior teams and the Junior Cricket Coordinator for junior team matters however if the Coordinator was first point of contact as per stage 1– informal complaint – then the process will be led by the President. |
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Procedure If the matter is not resolved to your satisfaction within stages 1 and 2, and you wish to pursue this matter further, you should put your |
Guidance Notes If the Committee understands that any stages of the process have not been completed, there may be a requirement for these to occur prior to further action or a hearing from the Committee. The grievance panel will compromise of four (4) members from either the Senior or Junior Committees. All members of the panel are to have had no involvement in the complaint during stages 1 & 2. The panel will make a recommendation to the Senior Committee for its consideration. Response by the Senior Committee may include: The parent, member or player making, or to whom the complaint is directed, shall not be a member of the Grievance Panel. Legal representation is not allowed at this meeting. The decision of the Senior Committee is final. |
